Join Our Growing Team
American IT Centre is always looking for dedicated, driven, and talented individuals to help us deliver world-class BPO services to our USA clients. Explore our open positions below.
Business Processor
Job Responsibilities
- Deliver an error-free and quality product aligned with the process and minimum time budget.
- Manage day-to-day operations and complete assigned tasks efficiently.
- Coordinate with the team to solve issues that come across the entire process.
- Self-organize data sorting and resources in coordination with the team.
- Be confident in your estimates and reporting on tasks assigned by the supervisor.
- Engage with a detail-oriented mindset and possess knowledge of our clients' pricing.
- Adopt and work successfully with the company’s monthly KPIs and targets.
- Stay self-motivated and encourage others toward positive changes.
Skills Required
- Excellent typing skills with an adequate typing speed, and solid basic computer literacy.
- Basic knowledge of internet browsing, ERP software, and accounting.
- Knowledge of graphic design/Photoshop is a plus.
- Excellent email communication skills.
- Strong negotiation, problem-solving, and decision-making capabilities.
- Understanding of USA business practices and cultural sensitivities.
- Ability and flexibility to accommodate the USA time zone and holidays.
Salary & Benefits
- Salary: Negotiable
- Bonuses: Performance bonus, Attendance bonus, 2 Yearly Festival bonuses
- Benefits: Partially subsidized lunch facilities, Provident fund
- Growth: Yearly salary review and a stable working environment to grow.
Client Relationship Officer (CRO)
Job Responsibilities
- Act as the main point of contact for our USA clients, ensuring their needs are met and inquiries are addressed promptly.
- Maintain seamless communication regarding work progress.
- Contact clients regularly for work orders, updates, and submission extensions.
- Contact vendors regularly for updates, negotiations, quality assurance, and on-time submissions.
- Coordinate with various departments to ensure smooth and timely service delivery to USA clients.
- Bring a positive intention and drive for continuous company expansion.
Skills Required
- Excellent communication skills in American English (speaking, listening, writing, and reading) are a MUST.
- Proficient and possess strong computer skills with an adequate typing speed.
- Prior experience in email handling, customer support, or a similar role is preferred.
- Strong negotiation, problem-solving, and decision-making capabilities.
- Understanding of USA business practices and cultural sensitivities.
- Availability to work flexible hours to accommodate USA time zones and holidays.
Salary & Benefits
- Salary: Negotiable (Reviewed after successful completion of the probation period).
- Bonuses: Two festival bonuses and a monthly performance bonus.
Submit Your Application
Fill out the form below or email us at career@americanitcentre.com to apply for your desired position. Our HR team will get back to you shortly.